Refund policy

Refund Policy

At Astrocalm, we know every child is different, and what helps one little astronaut settle might not suit another. That's why our core products come with our 30-Day Mission Promise.

Our 30-Day Mission Promise

Try your product as part of your bedtime routine for up to 30 days from delivery. If it isn't the right fit for your child, contact us and we'll arrange a full refund of the product price. You don't need to return it unused. We expect you'll have tried it.

Products covered by the 30-Day Mission Promise (including when on sale):

  • Little Astro
  • Astro Buddy
  • The Calm Kit
  • Twin Explorers

We'll update this list as new products are added. Each product page also says whether it's covered.

Sale items

Sale items are non-refundable for change of mind, unless the product is covered by our 30-Day Mission Promise. Faulty, damaged or incorrect sale items are always replaced or refunded.

Other products

Products not covered by the Mission Promise can be returned within 30 days of delivery if they are unused and in their original packaging.

How to start a return

Email us at info@astrocalm.shop within 30 days of receiving your order with:

  • your order number
  • a short note on why you're returning it (this helps us improve, and it's never held against you)

Our team will confirm your return and send you the return address. Please don't send items back without contacting us first, as returns go to a different address from the one we ship from.

What we need back

  • The full product and accessories (for Little Astro: the projector, remote and USB cable)
  • Items in good, working condition with no damage beyond normal use
  • Original packaging if you still have it (helpful, but not required for Mission Promise products)

Return shipping

  • Change of mind or not the right fit: return postage is paid by you.
  • Wrong, faulty or damaged item: we cover everything. See below.

Damaged on arrival or faulty

Email us clear photos within 7 days of delivery, or as soon as you notice a fault within 30 days. We'll send a free replacement straight away, and you won't need to return the faulty item. If the replacement has the same problem, we'll issue a full refund.

Wrong item received

We'll send the correct item free of charge and cover any return costs.

Bundles

Bundles can be returned in full or in part. If you return part of a bundle, we'll refund that item's share of the bundle price.

Refunds

Once we receive your return, or approve a refund for a faulty item, we'll process your refund to the original payment method within 5-7 business days. Your bank may take a few extra days to show it.

Proof of postage

Please keep your return tracking number. If a return is lost in transit without tracking, we can't process the refund.

Shipping address

Please double-check your address at checkout. We can't be responsible for parcels delivered to an incorrect address provided at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to update it before dispatch.

Questions or concerns

If something isn't right, please talk to us first at info@astrocalm.shop. We'll always try to fix it quickly before you open a dispute with your bank. We're here six days a week and happy to help.

Thank you for trusting Astrocalm with your family's bedtime.