Shipping policy
Shipping Policy
Every Astrocalm mission launches with tracked shipping, free on US orders over $50. This policy explains delivery times, costs and what to expect after you order.
Where we ship
We currently ship to addresses within the United States. PO Box addresses can't be used, as our couriers don't support them.
Shipping cost
Free tracked shipping on all US orders over $50. Orders under $50 ship for a flat rate of $4.99, also fully tracked.
Processing time
Orders typically ship within 2-4 business days. You'll receive an order confirmation email straight away, and a second email with your tracking link once your order has shipped.
Delivery time
Delivery times are estimated from the date of dispatch and may vary depending on your location, but most orders are delivered within 5-12 business days. During busy periods, such as the holiday season, delivery may take up to 18 days.
While we always aim to meet these timelines, delays can occasionally happen due to high demand, extreme weather, customs checks or other circumstances outside our control. We appreciate your patience, and we'll help if your order is running late.
Multiple items and bundles
If you order more than one item, such as The Calm Kit, your items may arrive in separate packages on different days. You'll receive tracking for each package.
Delivery address responsibility
Please make sure your delivery details are complete and accurate at checkout, especially if you have multiple saved addresses on your device or payment method. We ship strictly to the address provided at the time of purchase.
If you spot a mistake, email us straight away. We can't change a delivery address once an order has been dispatched, and we can't be held responsible for orders delayed, lost or delivered incorrectly because of an incorrect or incomplete address.
Lost in transit
If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 20 business days of dispatch, contact us and we'll investigate with the courier. If a parcel is confirmed lost in transit, we'll send a replacement free of charge.
Delivered but not received
We work with couriers that provide proof of delivery. Before contacting us, please check with neighbors, your building's mail room and around your property, and allow 48 hours, as parcels are sometimes marked delivered early. Once a courier has provided photo proof of delivery to the correct address, we can't be held responsible for packages lost or stolen after delivery, but we'll gladly help you raise a claim with the courier.
Damaged in transit
If your order arrives damaged, email us photos within 7 days of delivery and we'll send a free replacement. See our Refund Policy for full details.
Contact us
Our customer service team is available Monday to Saturday. Email info@astrocalm.shop with your order number and we'll be happy to help.